About the Role:

Acts as a function level SME, works on multiple client engagements with collaborating with teams members to produce high quality results. Provide though leadership and innovation, lead initiatives of process excellence and possesses very strong analytical skills

Your responsibilities include, but are not limited to:

• Help develops new service offerings in close collaboration with functional and account management teams and Build and deliver below customer requirements as per agreed SLAs (timeliness, accuracy, quality, etc) and drive excellent customer service
• Create and deliver below customer requirements as per agreed SLAs (timeliness, accuracy, quality, etc) and drive excellent customer service
  o Territory alignment
  o Call plan management
  o Territory action plan report
• Deliver services through structured project management approach with appropriate documentation and communication throughout the delivery of services
• Create and maintain standard operating procedures (SOPs), quality checklists that will enable excellent quality outputs for all outputs within the function
• Develop and maintain knowledge repositories that captures qualitative and quantitative reports of brands, disease areas, macroeconomic trends of Novartis operating markets, etc
• Support team leaders in recruitment and on-boarding of new associates within the organization
• Hands on to Customer segmentation & targeting, Field-force optimization, Territory alignment, Incentive compensation (Plan-Design-Admin), Territory sales performance reports, Activity (QTQ) performance reports, Others SFE support, Call plan management and Territory action plan report
• Deliver services through structured project management approach with appropriate documentation and communication throughout the delivery of services

What you’ll bring to the role:

• Should be customer service oriented and strong and proactive business results-focus, and proven track record to provide insights that increase efficiency
• Support team leaders in recruitment and on-boarding of new associates within the organization. Leads capability building by actively prioritizing various knowledge sharing sessions that enables growth and improves quality of CSP Hyd deliverables across the function.
• Stay in sync with all internal functional operating procedures like time tracking, critical metric tracking and strong analytical thinking with problem solving approach.
• Build and maintain standard operating procedures (SOPs), quality checklists that will enable excellent quality outputs for all outputs within the function. Develop and maintain knowledge repositories that captures qualitative and quantitative reports of brands, disease areas, macroeconomic trends of Novartis operating markets, etc.
• Reporting, and other internal systems and processes. Comply to all Novartis operating procedures as per legal / IT / HR requirements
• Active participation in various knowledge sharing sessions that enables growth and improves quality of deliverables across the function and Comply with all internal functional operating procedures like time tracking, KPI tracking and reporting, and other internal systems and processes

Desirable requirements:

• University/Advanced degree is required, Master’s degree in fields such as business administration, finance, computer science or technical field is preferred
• Experience (6+ years) in |Hands-On | Snowflake (SQL), ETL, Data Model Design IC, Pharma Analytics in a market research firm or pharmaceutical company or Pharma KPO and should have an understanding of Pharmaceutical business including its regulatory environment. Min if 2 years of experience in leading a project by collaborating across multiple teams with Pharma background is preferred.
• Hands on to Dataiku, Zaidyn, JCPM, Python, SQL, Excel, PowerPoint , JTD (for territory alignment) People management and good presentation skills are required.